Upon receipt of the samples, the laboratory will check the condition of the product. Samples are verified upon receipt for physical damage, appearance, size and temperature where applicable. Customers will be notified immediately regarding:
When any of the above conditions occur the customer is contacted for further instructions. Any changes in sample ID or analysis will be noted on the worksheet and the final report.
Microbiology samples are retained for one week after testing then disposed of and samples for chemical analysis will be retained for 30 days after reporting. Customer must provide instructions if other storage arrangements are required.